Skip to main content

Staff Transfers

Volume 501: debated on Thursday 26 November 2009

To ask the Secretary of State for Justice whether the staff of the Legal Complaints Service (LCS) will have the right to move to the Office for Legal Complaints (OLC) under transfer of undertakings, protection of employment regulations when the work of the LCS is transferred to the OLC. (301417)

I realise that this is an uncertain and anxious time for many staff, but can assure you that an announcement will be made in the near future.

However, I would emphasis that in establishing the OLC, we are creating a completely new culture in complaints handling. The Legal Services Act 2007 introduces a fresh approach to the regulation of legal services and the change in complaints handling is an integral part of that.

We are currently in discussion with the Office for Legal Complaints (OLC), the Law Society and other approved regulators on the practical requirements for transition from the old complaints handling regime to the new system under the OLC, and the implications this will have on staff employed by the current complaints handling bodies. It is essential throughout this process that the high standard of service consumers expect is maintained, while also ensuring that staff receive full support. Any arrangement will be aligned with the assurance I made to this House that, in creating the OLC, the principles of TUPE will apply to the transfer of staff.