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Train Operating Companies: Complaints

Volume 501: debated on Wednesday 2 December 2009

To ask the Minister of State, Department for Transport what information his Department holds on the complaints received by each railway operator about its services in each of the last 10 years. (302196)

The Department for Transport collects statistics from each train operating company on the complaints it receives about its services. These are then passed to the Office of Rail Regulation for publication in National Rail Trends. These figures are available from the financial year 2002-03. National Rail Trends is available in the Libraries of the House or on the Office of Rail Regulation’s website:

www.rail-reg.gov.uk