To ask the Minister of State, Department for Transport how many complaints National Express and its predecessors received in relation to rail services in East Anglia in each of the last 10 years. (304213)

The Office of Rail Regulation is responsible for the publication of National Rail Trends which includes customer complaint statistics. National Rail Trends can be accessed from the Office of Rail Regulation website at:

www.rail-reg.gov.uk

Alternatively, the hon. Member may wish to contact the Office of Rail Regulation at the following address:

The Office of Rail Regulation

One Kemble Street

London WC2B 4AN.