Since 2006, HM Revenue and Customs’ (HMRC) major change and improvement programmes have been delivered through the Department’s investment portfolio known as the ‘Departmental Transformation Programme’. Total expenditure, including consultancy, on these programmes is set out in the table.
The successful delivery of a change portfolio of the scale and complexity of HMRC’s Departmental Transformation Programme depends critically on suitably skilled project management personnel as well as specialists in niche areas, e.g. data security and commercial banking. Where HMRC staff with the necessary skills and experience are not available, the Department will employ, through its commercial frameworks, external contractors and consultants to ensure successful programme delivery.
2006-07 2007-08 2008-09 2009-10 (forecast at November 2009) Programmes Total Consultancy Total Consultancy Total Consultancy Total Consultancy Agents and Employers — — — — 1.2 0.5 — — Business Intelligence 40.0 0.6 — — — — — — Business.gov — — 21.0 — 35.4 — 35.8 — Capability Review — — — — 3.5 3.2 0.7 0.5 Carter (previously Online Services) 23.0 6.3 84.7 0.9 89.2 0.7 74.2 1.0 Compliance and Enforcement 71.9 13.8 59.3 8.0 87.3 6.1 67.1 1.8 Compliance and Enforcement—Debt Management — — — — — — 6.4 — Construction Industry Scheme 34.0 1.0 6.8 0.2 0.6 — — — Customer Contact 43.0 9.8 3.8 0.7 — — — — Customer Foundations 6.0 3.5 — — — — — — Customer Interactions — — — — 8.7 4.2 — — Customs Service Transformation 5.0 2.4 13.9 2.5 25.3 2.9 25.4 1.6 Data Quality 12.0 7.6 — — — — — — Data Security — — — — 43.9 2.1 18.7 1.7 Direct Debits — — — — 3.4 — — — Enterprise Infrastructure/Disaster Recovery 19.0 0.2 8.5 0.9 19.2 1.1 — — ERP Shared Services — — — — 4.7 0.2 — — Estates Consolidation 14.0 — 31.3 — 38.6 — 22.1 — Estates Transformation — — 2.7 — 3.1 — — — e-Sourcing — — 0.7 0.4 1.7 0.6 — — Government Banking 1.0 — 12.6 4.9 22.1 8.2 17.4 11.1 Human Resources initiatives 4.0 0.3 — — — — — — Information Technology (Desktop upgrade) 52.0 1.9 — — — — — — Integrated Customer Management 1.0 — — — — — — — Joint Working DWP/Transform Government 1.0 — — — — — — — Northgate—transfer of payroll to HMRC — — 3.9 — 1.4 — — — Pacesetter (all programmes) — — — — 5.9 4.8 11.9 7.9 PAYE(MPPC) 27.0 0.2 63.8 0.4 73.6 9.0 43.4 7.2 Pensions Simplification 14.0 0.4 5.1 — — — — — People, Culture and Skills 9.0 0.3 — — — — — PAYE Improvement Group — — — — 0.1 — — — Performance Management Framework — — 0.9 — 0.8 0.7 0.4 0.1 Policy Development Programme 19.0 0.5 — — 34.9 4.5 42.8 2.2 Processing Pacesetter 18.0 10.3 12.3 2.7 6.1 0.7 — — Strategic Investment 3.0 1.2 — — — — — — Tax Credits 1.0 0.3 8.9 0.8 14.1 0.9 10.7 — Taxpayer Understanding — — 2.0 1.9 0.0 — — — Transform Debt Managements. Banking 6.0 0.8 15.1 0.8 — — — — Web Convergence — — 4.4 3.1 — — — — Workforce Change — — — — 65.9 — — — HMRC overheads1 5.5 — 12.2 — 3.6 — 4.2 — IT service line charges1 — — 47.5 — 53.2 — 60.0 — Total 429.4 61.5 421.4 28.2 647.5 50.6 441.2 35.2 1 These items represent expenditure commitments funded though the DTP and are not formal delivery programmes.
The HMRC Senior Responsible Owners for each of the programmes in delivery during 2009-10 are as follows:
Programme Senior responsible owner Business.gov Stephen Banyard Capability Review Steve Lamey Carter Stephen Banyard Compliance and Enforcement Mike Eland Customs Service Transformation Mike Norgrove Data Security Mary Aiston Debt Management and Banking Nick Lodge Estates Consolidation Paul King Government Banking Dave Hartnett Method of Payments Jon Fundrey MPPC (PAYE) Bemadette Kenny PaceSetter—Benefits and Credits Richard Summersgill PaceSetter—Business Tax Theresa Hobson—Frohock PaceSetter—Charity, Assets and Residence Charles Hall PaceSetter—Customer Contact Theresa Middleton PaceSetter—Chief People Office function Cathy Wilcher (to end—November 2009) PaceSetter—Corporate Shared Services Cathy Wilcher (to end—November 2009) PaceSetter—Customer Operations Simon Smith PaceSetter—Debt Management and Banking Nick Lodge PaceSetter—Enforcement and Compliance Mike Eland PaceSetter—HMRC Central Alison McDonald Performance Management Framework Mary Aiston Policy Programme Peter Michael Tax Credits Steve Lowthian