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Departmental Telephone Services

Volume 502: debated on Monday 14 December 2009

To ask the Secretary of State for Health how many telephone lines with the prefix (a) 0870, (b) 0845 and (c) 0800 his Department (i) operates and (ii) sponsors; how many calls were received to each number in the last 12 months; and whether alternative numbers charged at the BT local rate are available in each case. (305205)

The Department's Communications Directorate currently maintains no ‘0870’ phone numbers but runs or promotes four ‘0845’ phone numbers and 188 ‘0800’ phone numbers.

Information on any other telephone services that may be run on behalf of the Department is not held centrally and cannot be provided except at disproportionate cost.

Records on the number of calls to individual numbers over the period requested are not available. Many of the numbers are received by the same campaign call centre and to collate records for individual phone numbers would incur disproportionate costs.

There are no alternative numbers available.