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Employment and Support Allowance: Telephone Services

Volume 502: debated on Monday 14 December 2009

To ask the Secretary of State for Work and Pensions whether her Department has carried out a disability equality impact assessment for the telephone script it uses for employment and support allowance applications. (304150)

The employment and support allowance project was disability equality impact assessed. The claim process for employment and support allowance does not involve using a fully scripted computer system therefore this will not have been impact assessed.