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Revenue and Customs

Volume 502: debated on Monday 14 December 2009

To ask the Chancellor of the Exchequer what his latest estimate is of the cost of (a) developing and (b) publicising the new charter for HM Revenue and Customs. (305558)

The Department has spent £170,000 to develop and £12,000 to publicise the Charter over a two-year period. The cost was met from Her Majesty's Revenue and Customs' (HMRC) existing budget and covers marketing, research and consultation. This delivered a Charter that stakeholder groups have agreed will be a positive step towards HMRC building better relationships with taxpayers and claimants.