From 1 August 2008 to 11 December 2009, the Department for Transport has received three items of ministerial correspondence specifically categorised as being about the local residents’ discount scheme for the Dartford crossing.
In addition the Highways Agency and their service providers have dealt with a further 108 e-mails, four letters, 15 inquiries to the Highways Agency information line, 14 telephone calls directly to staff at the Dartford crossing and three complaints in person from members of the public.