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Emergency Calls

Volume 502: debated on Wednesday 16 December 2009

To ask the Secretary of State for Communities and Local Government how many calls were made to the 999 emergency number in each of the last three years; how many calls were dropped by the system in each of the last three years; what assessment he has made of the effectiveness of the 999 emergency system; and if he will make a statement. (305922)

The 999 and 112 emergency number system provides a very effective means for the public to contact the police, fire, ambulance and coastguard services rapidly in an emergency.

The figures for emergency calls received by the Call Handling Agents and connected (after filtering for false/accidental calls) to the emergency services in the three years since 1 July 2006 are:

1 July 2006-30 June 2007

1 July 2007-30 June 2008

1 July 2008 -30 June 2009

Calls

35,119,122

33,389,065

31,267,064

Connected

20,587,416

19.916,230

19,597.363