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Energy: Disconnections

Volume 502: debated on Wednesday 16 December 2009

To ask the Secretary of State for Energy and Climate Change (1) how many (a) pre-payment meter and (b) billed energy customers have been disconnected by their supplier in each quarter in the last three years; (304493)

(2) how many energy customers were disconnected in error by their provider in each quarter of the last three years;

(3) how long on average energy customers disconnected by their provider were without a connection in each quarter of the last three years;

Ofgem collect figures on the number of gas and electricity customers disconnected due to debt, and the average time until reconnection. Ofgem also publish the proportion of disconnections within each quarter that were reconnected within the same quarter, for each of the main six domestic energy providers. This information is available at:

Figures for the number of disconnections made in error and figures by payment method are not available.

I will be depositing tables showing the number of household disconnections due to debt, and the proportion of disconnections reconnected within the same quarter by the main six energy suppliers in the Libraries in the House.