The details for the Department of Transport and its Agencies are as follows: (all lines listed are operated, none are sponsored).
Number of lines operated Calls received from November 2008 to October 2009 Alternative BT numbers Comments DfT(Cent) 0 — — — DVLA 0800 032 5202 111,723 See comments 0870 numbers not used since 1 September 2009 and have been replaced by 0300 numbers which are not for profit public sector numbers, and charged at standard geographic rate. Figures included as calls made within the last 12 months. 0845 606 0160 21,021 0870 240 0009 5,154,664 0870 240 0010 7,015,395 0870 660 0301 648,829 0870 241 1879 93,618 0870 608 0604 595,848 0870 850 0007 106,930 0870 850 0964 79,821 0870 850 1074 164,505 0870 850 2963 27,124 0870 850 3368 357,290 0870 850 4444 9,115,222 0845 602 2006 190 HA 0845 750 4030 164,861 Yes 0845 750 4030 and 0870 122 6236 will shortly be changing to 0300 not for profit public sector numbers. 0845 955 6575 39,304 Yes 0800 092 2325 2,485 No 0845 300 2330 2,426 No 0845 300 2331 1,632 No 0870 122 6236 4,484 No 0800 018 6969 Not available No VOSA 0870 010 2067 8,372 No Call volume figures only available from July 2009 onwards. 0870 6060 440 597,243 Yes 0845 600 5977 4,780 No (0845 number is standard rate) 0800 030 4103 5,102 No (0800 number is Freephone) DSA 0 — — Only use 0300 numbers MCA 1 2,704 Yes Operates on a non-revenue basis at national rate. VCA 0 — — Do have one 0844 number which will shortly move to 0300. GCDA 1 440 No —
Departmental policy is to now use 0300 numbers wherever possible.