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Dartford-Thurrock Crossing

Volume 504: debated on Monday 18 January 2010

To ask the Minister of State, Department for Transport what monthly indicators are used by (a) his Department and (b) the Highways Agency to monitor performance in respect of the operation of the Dartford River Crossing. (309419)

A wide range of performance indicators are measured by the Highways Agency for the operation of the Strategic Road Network which includes the Dartford River Crossing. The Highways Agency's contract with the Dartford Crossing operator (Connect Plus) includes the following four other specific performance indicators for the Dartford River Crossing:

1. The average queue length at the toll booths;

2. The average time for payment transactions;

3. The effectiveness of responding to faults within technology equipment at the Dartford Crossing;

4. The rate of injuries, accidents and near misses to road workers at the Dartford Crossing.