My Department's policy is to rigorously and continuously examine all of our activities and to apply our “contestability” policy which offers the opportunity to use external provision, using competition, to create incentives for continuous improvement in the cost and quality of services and to provide customers with greater choice.
Plans to determine the most efficient delivery model for the Department and its constituent agencies are therefore subject to this continuous review and the optimum balance of in-house provision and outsourced providers is sought.