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UK Border Agency: Telephone Services

Volume 504: debated on Thursday 21 January 2010

To ask the Secretary of State for the Home Department what estimate he has made of the number of calls to the UK Border Agency helpline which have not been connected in the last 12 months. (312253)

We do not record how many calls have not been connected to the UK Border Agency Helpline. Management information is only available for the resolution or otherwise of those calls that are connected.