The information requested is held by Network Rail but is also given in the following tables. The tables give the information for each of the last five complete financial years.
Train operating company Trains cancelled Trains late at destination Percentage cancelled Percentage late c2c 1,307 6,120 1.2 5.6 Chiltern Railways 825 6,430 0.9 6.6 Crosscountry 1,432 27,557 1.6 30.2 East Coast 559 13,119 1.4 32.4 East Midlands Trains 1,857 32,643 1.4 24.4 First Capital Connect 3,982 39,741 1.2 12.4 First Great Western 4,980 80,156 1.1 17.3 First TransPennine Express 1,462 21,002 1.7 23.7 London Midland 5,902 77,913 1.7 22.0 London Overground 2,921 17,353 2.2 13.3 Merseyrail 2,153 9,768 1.1 4.8 National Express East Anglia 5,658 58,764 1.0 10.6 Northern Rail 6,612 117,899 0.8 14.6 South West Trains 6,532 97,076 1.1 16.8 Southeastern 7,825 85,078 1.3 14.5 Southern 8,989 103,020 1.5 16.8 Virgin Trains 1,812 21,976 2.9 35.2
Train operating company Trains cancelled Trains late at destination Percentage cancelled Percentage late c2c 1,343 6,501 1.2 5.9 Chiltern Railways 1,366 6,906 1.4 6.9 Crosscountry 1,432 23,092 1.5 25.0 East Coast 546 9,265 1.3 22.9 East Midlands Trains 1,952 26,983 1.5 20.1 First Capital Connect 5,565 34,758 1.7 10.6 First Great Western 4,609 86,309 1.0 18.2 First TransPennine Express 856 15,926 1.1 19.6 London Midland 6,203 61,603 1.6 15.5 London Overground 2,753 10,322 2.1 7.9 Merseyrail 3,038 12,980 1.5 6.3 National Express East Anglia 7,261 70,575 1.3 12.6 Northern Rail 6,116 104,717 0.7 12.8 South West Trains 5,663 54,355 0.9 9.1 Southeastern 6,341 70,737 1.1 12.2 Southern 6,892 68,449 1.1 10.8 Virgin Trains 688 16,959 1.0 24.1
Train operating company Trains cancelled Trains late at destination Percentage cancelled Percentage late c2c 1,152 5,045 1.1 4.6 Chiltern Railways 938 5,440 0.9 5.3 Crosscountry 1,382 21,127 1.4 21.5 East Coast 805 9,728 1.9 23.5 East Midlands Trains 1,970 19,609 1.5 14.5 First Capital Connect 5,166 34,061 1.6 10.3 First Great Western 7,045 80,288 1.5 17.0 First TransPennine Express 981 14,823 1.0 15.9 London Midland 6,198 48,346 1.5 11.9 London Overground 2,301 9,381 1.7 7.1 Merseyrail 2,077 13,255 1.0 6.5 National Express East Anglia 9,207 68,694 1.6 11.8 Northern Rail 7,626 93,989 1.0 11.8 South West Trains 6,034 52,815 1.0 8.9 Southeastern 5,227 60,576 0.9 10.6 Southern 5,954 62,531 0.9 9.8 Virgin Trains 878 14,131 1.3 20.1
Train operating company Trains cancelled Trains late at destination Percentage cancelled Percentage late c2c 1,249 4,920 1.1 4.4 Chiltern Railways 715 4,448 0.7 4.3 Crosscountry 1,267 17,698 1.3 18.2 East Coast 997 9,976 2.3 23.1 East Midlands Trains 2,197 18,865 1.6 14.0 First Capital Connect 4,280 26,962 1.3 8.1 First Great Western 8,153 79,244 1.8 17.1 First TransPennine Express 897 12,456 0.9 12.9 London Midland 5,623 38,846 1.4 9.7 London Overground 2,376 9,336 1.8 6.9 Merseyrail 1,847 9,011 0.9 4.4 National Express East Anglia 7,307 52,113 1.2 8.8 Northern Rail 8,670 83,594 1.1 10.4 South West Trains 3,890 41,668 0.7 7.1 Southeastern 5,102 49,592 0.9 8.5 Southern 5,627 60,619 0.9 9.3 Virgin Trains 678 15,248 0.9 20.4
Train operating company Trains cancelled Trains late Percentage cancelled Percentage late c2c 946 4,388 0.8 3.9 Chiltern Railways 738 4,360 0.7 4.1 Crosscountry 1,157 13,969 1.2 14.3 East Coast 625 8,351 1.4 18.8 East Midlands Trains 1,351 17,817 1.0 12.7 First Capital Connect 5,533 24,477 1.7 7.3 First Great Western 4,509 48,580 0.9 9.9 First TransPennine Express 1,001 14,916 1.0 15.0 London Midland 7,558 45,464 1.9 11.6 London Overground 1,339 9,734 0.9 6.8 Merseyrail 1,613 8,452 0.8' 4.2 National Express East Anglia 6,493 53,422 1.1 9.0 Northern Rail 6,920 77,156 0.8 9.4 South West Trains 6,327 34,348 1.1 5.8 Southeastern 7,326 51,800 1.2 8.8 Southern 9,629 66,578 1.3 9.1 Virgin Trains 2,205 23,779 2.5 26.6 Note: Commuter trains are classified as ‘late’ if they arrive at destination five or more minutes later than their scheduled arrival time. Intercity trains are classified as late if they arrive 10 or more minutes later than the scheduled arrival time.