The franchise agreement specifies performance standards in respect of:
The number of trains arriving at final destination within four minutes and 59 seconds of advertised time;
The number of delay minutes caused by Southeastern;
The number of train cancellations caused by Southeastern; and
Provision of specified train capacity.
Department for Transport officials review Southeastern's performance against the standards set out in the franchise agreement periodically. At the end of Rail Industry Period 9, Southeastern was performing within the target levels for each of these performance standards. The PPM Moving Annual Average figure of 91.1 per cent. for the end of the period was the best ever achieved on the Southeastern network. Officials are currently reviewing performance against Rail Industry Period 10, which was severely affected by the recent adverse weather.