Financial penalties are not applied on a per-train basis under the franchise agreement with Southeastern which operates passenger rail services in Kent.
However, penalties can be applied under the franchise agreement if Southeastern exceeds a threshold for overall delay or cancellations. These penalties are outlined in the Department's enforcement policy which provides for a range of actions that may be applied in the event of a contravention of a franchise agreement. These can include requiring an operator to put in place remedial plans, making performance-based payments, and ultimately an operator's franchise can be terminated.
The enforcement policy can be found on the Department's website at: