(2) how much has been spent on creating and maintaining the Parent Know How online directory and website;
(3) how many unique visitors have been received by the Parent Know How online directory in each month since its creation;
(4) how much has been spent on the Parent Know How (a) publications, (b) video and audio content and (c) social networking and virtual offices in each year since the inception of that service;
(5) how much has been paid to external consultants and advisers for work relating to the Parent Know How service in each month since the inception of that service.
Under our Parent Know How programme we are funding seven third sector organisations to provide helpline support for parents in England.
Management data, including the number of telephone calls received and answered by the helplines, were collected on a quarterly basis in the first year (1 April 2008-31 March 2009). In the current year, we are now collecting those data on a monthly basis. The following table shows a breakdown of the number of recorded calls received and answered by each helpline between 1 April 2008 and 30 November 2009.
Helpline Advisory Centre for Education Contact a Family Children's Legal Centre Family Rights Group Gingerbread Parentline Plus Young Minds Q1 33,395 4,361 4,978 6,498 2,544 47,033 2,502 Q2 10,669 6,598 6,752 5,560 2,923 40,140 2,018 Q3 15,249 4,575 7,070 4,211 2,434 39,266 2,437 Q4 21,298 5,815 9,008 6,957 3,095 39,430 2,868 Totals 80,611 21,349 27,808 23,226 10,996 165,869 9,825 Overall total 339,684
Helpline Advisory Centre for Education Contact a Family Children's Legal Centre Family Rights Group Gingerbread Parentline Plus Young Minds April 7,476 1,427 2,043 1,861 847 12,322 599 May 7,637 1,329 1,819 2,087 724 13,511 678 June 6,359 1,336 1,938 2,219 363 11,970 778 July 4,202 1,165 2,420 1,857 920 13,169 904 August 1,023 1,361 1,188 1,145 857 11,420 526 September 3,578 1,428 2,066 41,562 1,019 12,768 795 October 4,006 1,418 2,342 1,057 1,030 12.064 914 November 3,918 1,572 1,915 1,292 970 11,466 823 Totals 38,199 11,036 15,731 13,0806 730 98,690 6,017 Overall total 189,483
Helpline Advisory Centre for Education Contact a Family Children's Legal Centre Family Rights Group Gingerbread Parentline Plus Young Minds Q1 1,903 2,051 1,291 875 1,376 26,967 1,206 Q2 1,521 3,182 1,501 906 1,317 23,086 1,123 Q3 1,741 2,401 1,554 996 1,094 21,738 1,380 Q4 2,798 2,421 1,740 1,412 1,395 21,914 1,626 Totals 7,963 10,055 6,086 4,189 5,182 93,705 5,335 Overall total 132,515
Helpline Advisory Centre for Education Contact a Family Children's Legal Centre Family Rights Group Gingerbread Parentline Plus Young Minds April 700 709 551 396 350 6,806 339 May 760 755 722 364 295 7,342 309 June 1,063 972 945 337 115 7,056 392 July 897 713 628 309 409 7,226 452 August 360 710 751 227 335 7,124 256 September 1,186 734 906 362 617 6,703 442 October 938 728 806 382 573 6,965 440 November 1,069 712 725 344 660 6,799 460 Totals 6,973 6,033 6,034 2,721 3,354 56,021 3,090 Overall total 84,226
We do not have details on the number of unique visitors using the Parent Know How Directory since it does not have its own website. The Directory is published on various websites that are used by parents, including Directgov, DadTalk and Parentline Plus. The number of hits on the system that feeds data to all the sites that publish the Parent Know How Directory currently averages 52,000 each day. In the last financial year (2008-09) £6,627,000 was spent on the Directory—which includes £5.65 millon in grants to local authorities to enable them to develop their own local databases of family service information. In this financial year (2009-10) we anticipate spending £1,500,000.
A range of organisations are funded under the Parent Know How programme to deliver different services to support parents.
At any time these individual organisations may be delivering that support via (a) publications, (b) video and audio content or (c) social networking—as well as telephone helplines and websites. We do not hold the information to accurately disaggregate the spending on each of these activities from the overall funding for each of these organisations. But the table below sets out the costs for these activities, for each year from April 2008 where this can be clearly identified from the information held.
£ Publications 60,824 Video and audio content 46,616 Social networking and virtual offices 4,155,298
£ Publications 93,349 Video and audio content 159,933 Social networking and virtual offices 3,877,881
The table as follows sets out how much has been paid to external consultants and advisers each month since the Parent Know How programme started in 2008:
£ April 2008 408,384 May 2008 433,334 June 2008 530,748 July 2008 408,478 August 2008 495,923 September 2008 428,055 October 2008 340,361 November 2008 154,646 December 2008 119,266 January 2009 143,440 February 2009 151,894 March 2009 199,822 April 2009 196,782 May 2009 161,776 June 2009 189,816 July 2009 172,173 August 2009 162,932 September 2009 142,853 October 2009 135,585 November 2009 123,740 Total 5,100,008