It is not possible to give an average cost of a call to the Department’s 0845 numbers.
The cost of calls to the Departments 0845 numbers will vary according to each service provider, who will determine their own costs. BT landlines charge the lowest tariff and 70 per cent. of DWP callers do so from a BT landline. BT provide free 0845 calls if the call is made within the individual caller’s call plan.
Cost of calls to 0845 numbers from mobile phones will vary according to which mobile operator a customer uses. Although we can identify if a caller is using a mobile phone, the Department is unable to identify which mobile operator a caller is using.