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Social Security Benefits: Payments

Volume 505: debated on Wednesday 3 February 2010

To ask the Secretary of State for Work and Pensions how many benefit payments were delayed in each month of 2009; what the monetary value of such payments was in each such month; and for what reasons a benefit payment may be delayed. (313095)

Information on the number and value of delayed benefit payments is not available and could be provided only at disproportionate cost.

Delay in making a payment of benefit may be the result of any number of factors including, but not limited to, customers not providing necessary evidence, volumes of work, delays in the banking or postal system, and simple error or oversight. The Department and its Executive agencies, Jobcentre Plus and the Pension, Disability and Carers Service, are committed to providing the best possible customer service and do their utmost to ensure that any delays caused by factors within their control are kept to a minimum.