While we do not have an electronic profiling system, people on incapacity benefit or employment and support allowance take part in interviews with personal advisers who help customers identify appropriate job goals and move back into work as quickly as possible, depending on their individual circumstances.
For employment and support allowance customers, the discussion between personal advisers and claimants is informed by the report provided following a work-focused health-related assessment. This assessment provides the opportunity for individuals to explore their aspirations and perceptions about engaging in work with a health care professional. During the assessment customers are able to identify the health-related challenges preventing them from moving into work, and the interventions or types of work-place adaptation, which might help them to overcome these challenges.
As set out in the 2009 White Paper “Building Britain’s Recovery: Achieving Full Employment”, we are currently trialling a profiling tool for jobseekers to help target support. If successful we will consider using this to support advisers’ judgment.