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Musgrove Park Hospital Taunton: Patients

Volume 506: debated on Monday 22 February 2010

To ask the Secretary of State for Health how many appointments at Musgrove Park Hospital, Taunton were cancelled by patients in the last 12 months. (317974)

The information is not available in the format requested. Such information as is available is in the following table.

Outpatient appointments cancelled by the patient for Taunton and Somerset NHS Foundation Trust, 2008-09

Patient cancelled first appointment

Patient cancelled subsequent appointment

Total

2008-09

5,299

11,945

17,244

Notes:

1. Hospital Provider: hospital providers can also include treatment centres (TC). As the data is tabulated by healthcare provider, the figure for a national health service trust gives the activity of all the sites as one aggregated figure. The quality of TC returns are such that data may not be complete. Some NHS trusts have not registered their TC as a separate site, and it is therefore not possible to identify their activity separately. Data from some independent sector providers, where the onus for arrangement of dataflows is on the commissioner, may be missing. Care must be taken when using this data as the counts may be lower than true figures.

2. Data quality: Hospital Episode Statistics (HES) are compiled from data sent by more than 300 NHS trusts and primary care trusts in England and from some independent sector organisations for activity commissioned by the English NHS. The NHS Information Centre for health and social care liaises closely with these organisations to encourage submission of complete and valid data and seeks to minimise inaccuracies. While this brings about improvement over time, some shortcomings remain.

Source:

HES, The NHS Information Centre for health and social care

To ask the Secretary of State for Health (1) how many private patients were treated at Musgrove Park Hospital, Taunton in the last 12 months; (317975)

(2) whether Musgrove Park Hospital, Taunton is expected to meet its target to abolish mixed sex accommodation by the end of 2010.

The information requested is a matter for Taunton and Somerset NHS Foundation Trust. We have written to Rosalinde Wyke, Chair of Taunton and Somerset NHS Foundation Trust, informing her of the hon. Member's enquiry. She will reply shortly and a copy of the letter will be placed in the Library.

To ask the Secretary of State for Health how many patients' complaints were rectified by Patient Liaison and Advice Service Level at Musgrove Park Hospital, Taunton in 2009. (317976)

The information requested is not available centrally. The Patient Advice and Liaison Service is managed through the national health service at a local primary care trust (PCT) level. PCTs are required, as part of their annual report, to provide the relevant strategic health authority with complaints data.

Such information as is available is in the following table.

Written complaints about hospital and community services by local resolution action within Taunton and Somerset NHS Foundation Trust, England, as at 1 April 2008 to 31 March 2009

Local resolution

Total complaints

Concluded within 25 working days

Concluded outside 25 working days

Concluded outside 25 working days with consent

Concluded outside 25 working days without consent

Still being pursued

Percentage

Number

Taunton and Somerset NHS Foundation Trust

459

62

283

171

130

41

5

Note: Local resolution is the first stage of the complaints procedure when front-line staff should aim to provide the fullest possible opportunity for investigation and resolution of the complaint, as quickly as is sensible in the circumstances. This definition is from the guidance for completing the returns that are sent to Trusts. Source: Information Centre for health and social care—workforce and community dataset K041a.

To ask the Secretary of State for Health how many single occupancy rooms are available for patients at Musgrove Park Hospital, Taunton. (317978)

The information is not available in the format requested. However, the latest Estates Related Information Collection (ERIC) return data for 2008-09 indicate that the Taunton and Somerset NHS Foundation Trust declared 14 per cent. of the 620 available beds at Musgrove Park Hospital as being single bedrooms for patients use.

Note:

ERIC defines "percentage of single bedrooms for patients" as a percentage of the total number of available beds that are single bedrooms provided for patient use.