To ask the Secretary of State for the Home Department how many complaints the UK Border Agency (UKBA) received against its staff (a) for each given reason and (b) from each type of UKBA service user in each of the last five years; and if he will make a statement. (316329)

Data for complaints received by the UK Border Agency from members of the public about UK Border Agency staff can be provided for 2008 and 2009.

Serious misconduct complaints (Serious misconduct is any unprofessional behaviour which, if substantiated, would lead to disciplinary action)

2008

127 complaints (eight of which were substantiated)

2009

155 complaints (18 of which were substantiated)

Minor misconduct complaints (Minor misconduct is usually to do with isolated instances of rudeness and unprofessional conduct which are not serious enough to warrant a formal investigation and if substantiated they would not lead to criminal or disciplinary proceedings)

2008

293 complaints

2009

774 complaints

To ask the Secretary of State for the Home Department how many complaints about racism involving UK Border Agency staff were received from asylum seekers in each of the smallest geographical areas for which figures are available in each of the last five years; and if he will make a statement. (316330)

Between January 2009 and January 2010, 28 complaints concerning serious misconduct that involved allegations of racism were received by the UK Border Agency, from members of the public, one of these complaints was substantiated. No geographical breakdown is available nor do records indicate in how many cases the complainants were asylum seekers.

To ask the Secretary of State for the Home Department how many complaints relating to incidents of violence by UK Border Agency staff were received from asylum seekers in each of the smallest geographical areas for which figures are available in each of the last five years; and if he will make a statement. (316333)

92 allegations of assault by UKBA staff were received between January 2009 and January 2010. two of these were substantiated. Central data do not show whether or not the complainant was an asylum seeker in each case.