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Volume 506: debated on Wednesday 24 February 2010

My right hon. and noble Friend the Secretary of State for Transport, Lord Adonis, has made the following ministerial statement:

The independent review looking into the collapse of Eurostar services before Christmas was published on Friday 12 February. This was a thorough review of the incident and I am pleased to say that all parties have committed to working on implementing the recommendations.

The incident occurred during some of the most prolonged adverse winter weather. Nevertheless, too many passengers were left to endure appalling conditions onboard trains and at stations with inadequate information and assistance. This did not reflect the level of service passengers had experienced over the last 15 years or had come to expect from Eurostar. The company now must win back the trust of the public by taking every step necessary to ensure that services return to their previous high levels of performance and reliability.

I have requested Eurostar and Eurotunnel to provide an update by the end of March on their progress in implementing the recommendations.