The Criminal Records Bureau (CRB) makes financial awards to redress customers for its maladministration in accordance with Treasury policy.
The following table shows the number of claims made, the number of those claims which resulted in an award and the amount paid out in each financial year since the Bureau's inception.
Financial year Total certificates issued Claims Awards Total paid (£) Percentage of Awards against total certificates issued 2002-03 1,437,094 340 112 29,882 0.008 2003-04 2,284,688 609 257 108,669 0.011 2004-05 2,430,937 466 125 62,812 0.005 2005-06 2,770,265 532 71 118,272 0.003 2006-07 3,277,957 684 151 165,043 0.005 2007-08 3,23,251 594 151 159,148 0.046 2008-09 3,855,881 1085 301 290,124 0.008 2009-10 3,215,409 1442 265 340,266 0.008
These figures are calculated by financial year and information for 2009-10 contains the figures up to December 2009. The full financial year's figure will not be available until after March 2010.