To ask the Secretary of State for Defence whether his Department has a procedure for (a) recording and (b) investigating complaints from members of the public. (319188)

Yes. The Ministry of Defence (MOD) has a complaints handling procedure that follows the Parliamentary and Health Services ombudsman best practice guidance.

Details can be found on the MOD website at the following link:

http://www.mod.uk/DefenceInternet/Help/ModComplaints Procedure.htm