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House of Commons Hansard
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Departmental Complaints
01 March 2010
Volume 506
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To ask the Secretary of State for Defence whether his Department has a procedure for (a) recording and (b) investigating complaints from members of the public. [319188]

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Yes. The Ministry of Defence (MOD) has a complaints handling procedure that follows the Parliamentary and Health Services ombudsman best practice guidance.

Details can be found on the MOD website at the following link:

http://www.mod.uk/DefenceInternet/Help/ModComplaints Procedure.htm