To ask the Secretary of State for Energy and Climate Change how many complaints (a) his Department and (b) Eaga have received in relation to (i) the installation and (ii) failure of boilers installed under the Warm Front scheme in each of the last five years. (316429)

The level of information requested in relation to complaints received by the Department is available for the period August to November 2009. During that time 421 expressions of dissatisfaction were received about a range of issues, of these, 80 cases relate to the quality of installation. The Department does not categorise complaints about boiler failure caused by manufacturing faults.

The following table shows the number of complaints received by eaga with regard to (i) boiler installation and (ii) boiler or system failure in each year under the present phase of the scheme (since 2005). The number of upheld complaints (complaints where a clear service failure has been identified) is shown alongside these figures.