Consular staff both in Corfu and London provided consular assistance to Stephen Oliver's family throughout this tragic case. We advised Mr. Oliver's family of the practical procedures for dealing with a death of a British national in Corfu. As consular staff took immediate action to follow up concerns raised by the family about the behaviour of the local undertaker. We have since removed him from the embassy's list of approved undertakers in Greece. Consular staff are unable to accept personal belongings of British nationals. We tried on several occasions to make contact with Mr. Oliver's friends and the local undertaker in order to arrange for his personal belongings to be returned to the UK. Consular staff further assisted by arranging (for Mrs. Oliver during her visit to Corfu) meetings with the coroner's office and the local undertaker.