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House of Commons Hansard
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09 March 2010
Volume 507
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To ask the Secretary of State for Energy and Climate Change what guidance his Department provides to energy customers switching suppliers for them to avoid tariffs that become more expensive during the changeover period. [320815]

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Ofgem is responsible for the regulation of gas and electricity supply, including the rules governing switching supplier. Customers switching supplier may cancel the agreement within seven working days after receiving the confirmation letter from the new supplier, or seven days after signing a contract face to face with a sales agent.

Customers may also exercise their right to transfer supply to a different tariff or supplier without having to pay the increased charges providing they inform their new supplier within 20 working days of receiving the notification of a price change, and then start the switching process within a further 15 working days. Suppliers must include a reminder of these rights in the price notifications sent to customers.