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Age Concern: Finance

Volume 507: debated on Monday 15 March 2010

To ask the Secretary of State for Work and Pensions pursuant to the answer of 8 March 2010, Official Report, columns 76-77W, on the Pension Service: Torbay, whether she plans to provide additional support to Age Concern Torbay to enable it to provide face-to-face advice surgeries. (322087)

PDCS Local Service is working closely with Age Concern in Torbay in order to offer a range of services to pensioners in the Torbay area. The Age Concern office is an accredited alternative office, which offers customers an alternative channel to access benefits and services.

PDCS Local Service provides additional support to Age Concern by undertaking regular reviews and delivering training sessions for staff. This enables Age Concern staff to be accredited to accept claims from people aged 60 or over for Social Security benefits, or from a person under age 60 for disability and carers benefits.

In addition PDCS Local Service accepts referrals directly from Age Concern to undertake home visits to pensioners. Ongoing support with complex cases is also provided.

The PDCS Local Service manager in the area regularly meets with the manager of Age Concern Torbay to discuss the joint service offering and explore ways in which Local Service and Age Concern can work together in partnership to their mutual benefit to offer access to services in the community.