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Personal Accounts Delivery Authority

Volume 507: debated on Monday 15 March 2010

To ask the Secretary of State for Work and Pensions what information her Department holds on the number of jobs under the Personal Accounts Delivery Authority contract for scheme administration services to be based in (a) the UK and (b) each other country. (321405)

[holding answer 9 March 2010]: Staffing numbers required to administer NEST on an ongoing basis will depend upon the number of scheme members.

All the public facing elements of service provision are due to be carried-out by staff based in the UK. Back-office, administrative processing and IT functions are due to be delivered in India. Once fully established, we estimate that between 40 and 45 per cent. of staff will be based in the UK.