UK Border Agency: Telephone Services

Anne Main

To ask the Secretary of State for the Home Department how many calls were made to the UK Border Agency MPs' hotline in each of the last 12 months. (322341)

The information is in the following table

	Number
2009
February	2,082
March	2,468
April	2,267
May	2,344
June	2,950
July	2,586
August	2,028
September	2,311
October	2,237
November	2,177
December	1,641

2010
January	2,444
February	2,097
Total	29,632

To ask the Secretary of State for the Home Department what the cost to the public purse was of providing all hon. Members with a pass code for the UK Border Agency MPs' hotline. (322348)

[holding answer 15 March 2010]: The work of providing all hon. Members with a pass code for the UK Border Agency MPs' enquiry line was done as part of the day to day business of the MPs' enquiry line at minimal cost.

To ask the Secretary of State for the Home Department how many full-time members of staff work on the UK Border Agency (a) MPs’ hotline and (b) public enquiry line. (322349)

[holding answer 15 March 2010]: The information is in the following table:

	Full-time equivalent
(a) MPs’ inquiry line	13.6
(b) Public inquiry lines	175.9

Volume 508: debated on Monday 22 March 2010