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Departmental Telephone Services

Volume 508: debated on Tuesday 23 March 2010

To ask the Secretary of State for Work and Pensions what the cost to her Department is of the agreements it has entered into with mobile telephone operators to provide free calls to the Department's 0800 numbers from a mobile telephone. (319980)

The mobile telephone operators in question are charging the Department on the basis of a discounted per minute rate. The Department estimates that the overall cost of the scheme will, on current volumes, be less than £10 million per annum. This will be offset by reduced costs of call back by the Department at a higher rate and the associated staff costs.