I have set Companies House the following targets for the year 2010-11:
To achieve a score of more than 86 per cent. in each quarterly Companies House customer satisfaction survey.
To achieve on average a monthly compliance rate for accounts submitted of 96 per cent.
To achieve an electronic filing target for accounts of an average of at least 30 per cent. in quarter four.
To achieve an electronic filing target for other transactions of at least an average of 73 per cent. in quarter four.
To increase the proportion of transactions that can be filed electronically to 90 per cent. by March 2011.
To ensure that 97.5 per cent. of electronic documents can be accessed within 60 seconds by search customers from the Companies House download area.
To resolve 97 per cent. of all complaints within five days.
The chief executive to reply within 10 days to all letters from Members of Parliament delegated to him for reply.
To ensure that 96 per cent. of electronic transactions received are available to view on the public record within 72 hours.
To ensure that 95 per cent. of paper transactions received are available to view on the public record within eight days.
To ensure that 99.5 per cent. of images placed on the Companies House image system are legible and complete.
To ensure that Companies House Direct, WebCHeck and WebFiling are available 99 per cent. of the time.
To ensure that our average work days lost per person is no more than 10.
To improve the operational energy efficiency rating of Companies House’s headquarters building by 10 per cent.
To achieve by 2010-11 a reduction, in real terms, of 15 per cent. compared to 2007-08 in the operational monetary cost of the registry per company on the register (three-year target).
To achieve taking one year with another, a 3.5 per cent. average rate of return based on the operating surplus expressed as a percentage of average net assets.
To pay invoices within 10 days of receipt.