I have set the Centre for Environment, Fisheries and Aquaculture Science (CEFAS) the following performance targets for 2010-11.
Value for public money
Finance—Achieve break-even performance and deliver efficiency gains
To demonstrate financial sustainability through full cost recovery, sound financial management and governance. Measured through achieving an audited break-even performance 2010-11 and delivering £0.5 million of efficiency gains.
Customer satisfaction to exceed 82 per cent.
Measured through weighted average of customer response to post-contract survey that covers seven aspects of service quality. Incorporates project delivery metrics.
Social responsibility to exceed 75 per cent.
Measured through health and safety key performance indicators; delivery of strategic actions in CEFAS’ health and safety plan; maintaining ISO14001 accreditation; and delivery of CEFAS sustainable development action plan.
Science excellence to exceed 75 per cent.
Measured through numbers of peer reviewed scientific papers, aspects of the customer satisfaction survey dealing with understanding customer needs and their rating of CEFAS’ science quality; additional aspects are scored together and include take up of CEFAS science by the media, numbers of positions of influence held by CEFAS staff (high level science working groups and advisory positions); numbers of conference presentations; investment in new science through seedcom fund; staff qualifications and professional development.
Staff engagement to exceed 63 per cent.
Measured by an annual questionnaire to staff, using a weighted scale for the eight survey categories.
Further details are given in the CEFAS business plan 2010-11, a copy of which will be placed in the Libraries of both Houses.