Section 35 and schedule 5 of the Health Act 2009 contain provisions for a new complaints scheme for adult social care self-funders, to be operated by the local government ombudsman. This scheme is due to be implemented on 1 October 2010.
People whose care is provided or arranged by local authorities, including those who are residents in privately-run care homes, already have access to the existing statutory local authority adult social services complaints procedure.