I am today announcing key performance targets have been agreed for the Queen Elizabeth II Conference Centre for the period 1 April 2010 to 31 March 2011.
The agency’s principal financial target for 2010-11 is to achieve a minimum dividend payment to the Department for Communities and Local Government equal to the total of 6 per cent. average capital employed and a sum equal to the capital charge that applies to the building for the year concerned. Therefore, the agency’s budget for 2010-11 includes a minimum dividend payment of £1,000,000. The agency is a revenue producing business and will also pay to the Department an additional £200,000 (20 per cent.) as its contribution to the Government's operational efficiency programme.
The agency also has the following targets to achieve:
A 65 per cent. occupancy of its rooms based on a theoretical full occupancy revenue of £9.048,000;
Overall score for value for money satisfaction of greater than 90 per cent;
The number of complaints received to be less than two per 100 events; and
An average response time when answering complaints of less than four working days.