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Departmental Telephone Services

Volume 508: debated on Thursday 25 March 2010

To ask the Minister of State, Department for Business, Innovation and Skills what public information helplines his Department runs; and what contracts have been awarded by his Department for running them. (323509)

The Department holds central information on six public information helplines. These are listed in the following table with the contract arrangements that are in place.


Telephone number(s)

Contract arrangements

BIS Publication Orderline

0845 015 0010 0845 015 0020 0845 015 0030

BIS has a contract with EC Group to manage requests for publication services.

Business Link

0845 600 9006

BIS has a contract with BT for the main contact number that routes callers automatically to their local Business Link office.

Pay and Work Rights

0800 917 2368

This service includes the former BIS helplines for National Minimum Wage and Employment Agency Standards. BIS provides funding for the Pay and Work Rights Helpline which is a COI managed framework contract delivered by BSS.

Queens Award Office

020 7215 6880

The service is managed in-house.

BIS Export Control Organisation

020 7215 4594

The service is managed in-house.

BIS Import Licensing Branch

01642 364 333

The service is managed in-house.