The following table shows the number of complaints submitted each year and the number of complaints in each year on which either a local settlement was reached or the Ombudsman issued a report finding maladministration.
Complaints submitted Complaint settled locally or reported on by Ombudsman 1996-97 15,322 2,752 1997-98 14,969 2,694 1998-99 15,869 2,624 1999-2000 17,555 3,060 2000-01 19,179 3,945 2001-02 18,309 4,331 2002-03 17,610 3,857 2003-04 18,982 3,363 2004-05 18,698 3,042 2005-06 18,626 2,962 2006-07 18,320 3,088 2007-08 17,628 3,057 2008-09 21,012 2,885