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Local Government: Complaints

Volume 508: debated on Thursday 25 March 2010

To ask the Secretary of State for Communities and Local Government how many complaints have been (a) submitted to and (b) upheld by in whole or in part the Local Government Ombudsman in each year since 1996. (323304)

The following table shows the number of complaints submitted each year and the number of complaints in each year on which either a local settlement was reached or the Ombudsman issued a report finding maladministration.

Complaints submitted

Complaint settled locally or reported on by Ombudsman

1996-97

15,322

2,752

1997-98

14,969

2,694

1998-99

15,869

2,624

1999-2000

17,555

3,060

2000-01

19,179

3,945

2001-02

18,309

4,331

2002-03

17,610

3,857

2003-04

18,982

3,363

2004-05

18,698

3,042

2005-06

18,626

2,962

2006-07

18,320

3,088

2007-08

17,628

3,057

2008-09

21,012

2,885