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House of Commons Hansard
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NHS: Information and Communications Technology
29 March 2010
Volume 508
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To ask the Secretary of State for Health pursuant to the answer of 12 January 2009, Official Report, columns 171-3W, on the NHS: information and communications technology, how many contractor event of default notices were issued to National Programme for IT suppliers in 2009; how many have been issued in 2010 to date; on what dates and to whom such notices have been issued; what the reasons for the issue were in each case; and if he will place in the Library a copy of each such notice. [323961]

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The information requested is in the following table.

Contractor/date of issue

Reason for notice

CSC

6 January 2009

Failure to achieve an Early Adopter Key Milestone

1 June 2009

Failure to achieve an Early Adopter Release Key Milestone

Failure to achieve Release Key Milestone

11 August 2009

Failure to achieve a Release Key Milestone

Failure to achieve an Early Adopter Release Key Milestone

19 August 2009

Failure to achieve a Deployment Key Milestone

4 x Failure to achieve a Go Live Milestone

Failure to submit a Remediation Plan

20 August 2009

Failure to submit a Detailed Implementation Plan Quarter (Q) 2

25 August 2009

9 x critical service level failures

2 September 2009

4 x Failure to achieve an Early Adopter Deployment Key Milestone

Failure to submit a Detailed Implementation Plan Q3

3 x Failure to achieve a Milestone

Failure to achieve an Early Adopter Milestone

3 x Failure to achieve an Interim Milestone

12 October 2009

Failure to achieve a Release Key Milestone

25 October 2009

2 x Failure to achieve an Interim Milestone

Failure to make a payment

22 December 2009

2 x Failure to achieve a Release Key Milestone

24 December 2009

Failure to submit a Detailed Implementation Plan Q4

Failure to achieve an Early Adopter Deployment Key Milestone

BT

26 August 2009

6 x Critical service level failures

25 September 2009

10 x Critical service level failures

22 October 2009

3 x Critical service level failures

27 October 2009

19 x Critical service level failure

20 November 2009

4 x Critical service level failure

4 January 2010

6 x Critical service level failure

1 February 2010

5 x Critical service level failure

24 February 2010

13 x Critical service level failures

4 March 2010

4 x Critical service level failure

16 March 2010

No of calls answered

Accenture

25 August 2009

3 x Repeat failure

2 November 2009

3 x Critical service level failure

4 x Repeat failure

21 December 2009

19 x Repeat failures

10 February 2010

4 x Critical service level failure—November 2008

4 x Critical service level failure—December 2008

8 March 2010

3 x Critical service level failure, 4 x Repeat failure—November 2009

11 x Repeat failure—December 2009

7 x Repeat failure—January 2010

The Department demands a very high level of compliance from its suppliers and contractor event of default notices reflect operational matters identified during the normal course of contract delivery that need to be addressed. The majority of the matters identified have been addressed using the existing contractual remedies. Publication of contractor event of default notices would or would be likely to cause prejudice to the commercial interests of the providers concerned. It would also potentially compromise the Department’s position in any possible future formal contractual disputes, which in turn would or would be likely to cause prejudice to the commercial interests of the Department.