House of Commons Hansard
29 March 2010
Volume 508
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The information requested is in the following table.
Contractor/date of issue Reason for notice CSC 6 January 2009 Failure to achieve an Early Adopter Key Milestone 1 June 2009 Failure to achieve an Early Adopter Release Key Milestone Failure to achieve Release Key Milestone 11 August 2009 Failure to achieve a Release Key Milestone Failure to achieve an Early Adopter Release Key Milestone 19 August 2009 Failure to achieve a Deployment Key Milestone 4 x Failure to achieve a Go Live Milestone Failure to submit a Remediation Plan 20 August 2009 Failure to submit a Detailed Implementation Plan Quarter (Q) 2 25 August 2009 9 x critical service level failures 2 September 2009 4 x Failure to achieve an Early Adopter Deployment Key Milestone Failure to submit a Detailed Implementation Plan Q3 3 x Failure to achieve a Milestone Failure to achieve an Early Adopter Milestone 3 x Failure to achieve an Interim Milestone 12 October 2009 Failure to achieve a Release Key Milestone 25 October 2009 2 x Failure to achieve an Interim Milestone Failure to make a payment 22 December 2009 2 x Failure to achieve a Release Key Milestone 24 December 2009 Failure to submit a Detailed Implementation Plan Q4 Failure to achieve an Early Adopter Deployment Key Milestone BT 26 August 2009 6 x Critical service level failures 25 September 2009 10 x Critical service level failures 22 October 2009 3 x Critical service level failures 27 October 2009 19 x Critical service level failure 20 November 2009 4 x Critical service level failure 4 January 2010 6 x Critical service level failure 1 February 2010 5 x Critical service level failure 24 February 2010 13 x Critical service level failures 4 March 2010 4 x Critical service level failure 16 March 2010 No of calls answered Accenture 25 August 2009 3 x Repeat failure 2 November 2009 3 x Critical service level failure 4 x Repeat failure 21 December 2009 19 x Repeat failures 10 February 2010 4 x Critical service level failure—November 2008 4 x Critical service level failure—December 2008 8 March 2010 3 x Critical service level failure, 4 x Repeat failure—November 2009 11 x Repeat failure—December 2009 7 x Repeat failure—January 2010
The Department demands a very high level of compliance from its suppliers and contractor event of default notices reflect operational matters identified during the normal course of contract delivery that need to be addressed. The majority of the matters identified have been addressed using the existing contractual remedies. Publication of contractor event of default notices would or would be likely to cause prejudice to the commercial interests of the providers concerned. It would also potentially compromise the Department’s position in any possible future formal contractual disputes, which in turn would or would be likely to cause prejudice to the commercial interests of the Department.