The current policy for complaints from a student or an apprentice aged between 16 and 19 years and attending a further education college or a sixth-form college is that they can complain to the relevant regional office of the Learning and Skills Council (LSC) which funds the further education college or sixth-form college in question. The LSC would only consider such complaints once the college’s own internal complaints procedure has been fully exhausted.
From 1 April 2010, complaints from learners aged 16-19 in a further education college will be dealt with by the chief executive of the Skills Funding Agency. Complaints about sixth-form colleges will be dealt with by the relevant local authority and subsequently directed to the local government ombudsman if the complainant continues to remain dissatisfied. All complaints from apprentices will be directed to the Skills Funding Agency after exhausting the provider mechanisms. We will keep this policy under review.