I have today set the following key performance indicators for the Valuation Office Agency for 2010-11:

Customer Satisfaction

To achieve overall customer satisfaction of 90 per cent.

Operations

To determine 95 per cent. of housing benefit claims where no inspection is required in three working days.

To enable prompt issue of tax assessments, for inheritance tax and capital gains tax, by clearing all HMRC initial appraisal cases within an average of five days.

To contain reductions in the 2005 rating lists to a maximum of 4.2 per cent. of the total compiled list rateable value, over the entire life of the lists.

To contain reductions in the 2010 rating lists to a maximum of 3.6 per cent. of the total compiled list rateable value, over the entire life of the lists.

To ensure that 96 per cent. of new council tax bandings are right first time.

To complete the compliance reviews of broad rental market areas in England for local housing allowance purposes.

To achieve income from non-statutory services of at least £19 million.

Value for Money

To improve overall value for money on local taxation work by 3 per cent. a year.

To achieve full cost recovery reflecting a 5 per cent. reduction in budget for the year on all work for HMRC.

Security

To have zero data incidents reportable to the Information Commissioner.