The Department does not keep records of complaints received regarding the operation of its website.
The Department redesigned its website in August 2007. For information relating to the costs of this redesign, I refer the hon. Member to the answer given by my hon. Friend the Member for Gloucester (Mr. Dhanda) on 20 May 2008, Official Report, column 264W.
(2) how much his Department spent on maintaining its YouTube channel in the last 12 months.
The corporate YouTube channel is maintained as part of the routine business of the Department’s web team alongside other social media channels. There is no budget assigned to this channel.
I refer the hon. Member to the answer I gave the hon. Member for Putney (Justine Greening) on 14 October 2009, Official Report, column 966W.