To ask the Secretary of State for Culture, Media and Sport how many complaints his Department received regarding difficulties using its website in each of the last three years; and if he will make a statement. (325201)

The information is as follows:

2007 (0)

2008 (3)

1. No print format on press releases 2. Use of lower case initial letters on DCMS website 3. Usability of contact us form 4. Request to remove consultation response 5. Broken RSS feed.

2009 (6)

1. Broken RSS feed 2. Inaccessibility and usability of contact us form 3. Broken link to DCMS document 4. Request to remove consultation response 5. Usability of contact us form 6. Missing DCMS document 7. Request to remove consultation response 8. Badly redacted document. 9. Inaccessible document format. No facility to auto forward information by e-mail.

To ask the Secretary of State for Culture, Media and Sport how much his Department spent on external website design consultants in each of the last three years; and if he will make a statement. (325219)

Over the last three years, the only spend on external website design consultants has been in the current financial year. The Department spent £13,000 on external website design consultants to update and enhance the homepage and improve user journey and digital functionality.