All of the HM Revenue and Customs (HMRC) offices in Scotland identified for closure are held under private finance initiative (PFI) arrangements. The majority are held directly by HMRC under the Strategic Transfer of the Estate to the Private Sector (STEPS) contract with Mapeley, which provides a high level of flexibility for HMRC to vacate properties at nil or limited cost during the life of the contract.
The remaining offices being occupied by HMRC under sharing arrangements with the Department for Work and Pensions (DWP) and subject to DWP’s PFI contract with Trillium.
The information requested around the number of cases passed from HM Revenue and Customs (HMRC) Call Centres to those offices in Scotland is available only at disproportionate cost, due to the work required to extract it from HMRC's systems.
The majority of the HMRC offices in Scotland are held under the terms of the HMRC private finance initiative (PF1) contract with their estates supplier, Mapeley. This contract includes a high level of flexibility for HMRC to vacate properties at nil or limited cost during the life of the contract. HMRC intends to maximise the use of the contract's flexibility and until vacation plans for each office are finalised, it is not known whether disposal costs will be applicable. Formal vacation notices for each office are due to be issued by summer 2010.
The information requested is provided in the following tables.
Turnover Town Office name 2009-101 2008-09 2007-08 2006-07 2005-06 Aberdeen Ruby House 3.2 22.3 14.3 9.4 9.1 Ayr Russell House 20.2 26.8 13.6 8.5 12.2 Bathgate Pyramids Business Park 7.7 18.7 20.3 14.2 13.2 Buckie Moray House 0.0 8.0 8.3 6.7 5.9 Coatbridge 2 Muiryhall Street 0.0 13.6 4.3 3.8 6.3 Cumbernauld St. Mungos Road 2.5 6.8 10.5 19.2 9.1 Dumbarton 15 Meadowbank Street 0.0 33.3 0.0 6.3 12.5 Dumfries Government Buildings 48.1 14.3 23.4 10.6 1.8 Dundee Caledonian House 3.3 11.6 63.8 7.7 9.3 Sidlaw House 10.0 17.7 0.1 14.4 17.0 Dunfermline Merchiston House 13.6 23.1 3.2 8.8 5.5 Dunoon Auchencraig 21.1 16.7 0.0 0.0 16.0 East Kilbride Hawbank Stores 0.0 0.0 n/a n/a n/a Plaza Tower 3.4 8.2 11.5 10.7 6.0 Queensway House 4.3 13.6 14.3 7.4 6.5 Edinburgh 44 York Place 5.7 8.3 7.0 3.7 13.2 Argyle House 13.8 8.2 20.0 18.2 8.8 Clarendon House 7.8 3.2 6.6 7.6 6.8 Elgin House 2.7 4.3 9.4 11.0 6.9 Erskine House 0.0 n/a n/a n/a n/a Grayfieid House 7.3 20.7 16.4 10.6 9.7 Meldrum House 1.7 2.7 5.1 7.9 8.5 Saughton House 5.0 5.4 7.3 7.7 5.4 Elgin Phoenix House Elgin 0.0 80 0.0 0.0 0.0 Falkirk Grahame House 26.4 45.5 22.2 10.0 10.7 Galashiels New Reiver House 23.3 17.6 23.5 8.7 0.0 Glasgow Blythswood House 4.2 7.7 3.9 6.6 7.6 Cotton House 2.1 3.5 4.9 10.3 7.0 Portcullis House 7.8 16.4 17.7 6.4 15.0 Glenrothes Saltire House 3.8 9.2 14.9 5.0 6.1 Grangemouth Custom House Grangemouth 10.6 0.0 10.5 15.2 11.1 Greenock 99 Dalrymple Street 20.4 4.9 50.0 13.7 11.9 Custom House 42.1 5.5 8.1 9.0 8.2 Hamilton 1 Barrack Street 6.6 14.0 2.7 7.0 4.2 Hawick Crown Building Hawick 14.4 12.5 18.2 17.4 7.7 Inverness Longman House 28.8 21.1 9.5 0.0 27.3 River House 2.9 11.4 7.0 8.6 1.9 Irvine Marress House 5.6 16.9 3.1 2.9 7.4 Kirkcaldy 26 Victoria Road 0.0 0.0 0.0 0.0 0.0 Lerwick Charlotte House 0.0 0.0 0.0 0.0 0.0 Livingston Almondvale Shopping Centre 19.8 0.0 n/a n/a n/a Barbara Ritchie House 6.8 19.4 21.5 11.0 22.4 Pentland House 3.5 3.9 5.4 4.6 6.7 Motherwell 43 Civic Square 0.0 16.2 19.2 6.5 0.0 Oban Mathieson House 0.0 0.0 0.0 0.0 50.0 Paisley Falcon Osprey and Vigilant House 0.9 3.6 2.6 3.1 12.0 Gilmour House 10.9 3.8 0.0 3.3 6.1 Glasgow Airport 35.2 13.3 0.0 0.0 26.7 Perth 1 to 3 Water Vennel 23.3 13.3 11.5 74.1 16.7 Peterhead Keith House 17.6 28.6 10.5 3.6 6.6 Rothesay 9 King Street 0.0 0.0 0.0 21.1 0.0 Stirling 8 Spittal Street 19.8 5.6 26.9 6.4 7.8 Ullapool 24 West Argyll Street 0.0 0.0 0.0 0.0 0.0 Wick Government Buildings and Custom House 10.8 4.3 4.3 4.1 3.6 1 1 April 2009 to 15 January 2010.
Town Office name 2007-08 2008-09 2009-101 Aberdeen Ruby House 4.26 7.23 6.61 Ayr Russell House 3.71 6.58 2.95 Bathgate Pyramids Business Park 13.85 9.28 4.46 Buckie Moray House 5.23 4.46 3.23 Coatbridge 2 Muiryhall Street 7.47 7.19 28.31 Cumbernauld St. Mungos Road 11.45 12.15 14.32 Dumbarton 15 Meadowbank Street 5.19 8.71 4.47 Dumfries Government Buildings 5.57 2.53 3.69 Dundee Caledonian House Dundee 10.39 5.09 8.64 Sidlaw House 21.94 24.51 19.19 Dunfermline Merchiston House 12.74 12.85 8.38 Dunoon Auchencraig 5.76 1.52 0.13 East Kilbride Hawbank Stores n/a 0.86 0.00 Plaza Tower 12.35 13.41 12.37 Queensway House 12.27 10.98 10.58 Edinburgh 44 York Place 6.14 7.08 9.03 Clarendon House Edinburgh 4.97 7.99 3.27 Elgin House 7.86 8.62 6.75 Erskine House n/a n/a 0.00 Grayfield House 11.93 9.16 9.96 Meldrum House 6.78 7.17 6.88 Saughton House 9.85 10.43 11.58 Elgin Phoenix House Elgin 0.60 1.20 0.00 Falkirk Grahame House 3.69 2.67 15.59 Galashiels New Reiver House 1.11 4.98 3.69 Glasgow Blythswood House 15.50 10.06 15.96 Cotton House 11.26 10.96 9.13 Portcullis House Glasgow 3.34 14.39 13.42 Terminal Building Glasgow Airport 0.00 0.09 0.00 Glenrothes Saltire House 12.79 14.71 8.64 Grangemouth Custom House Grangemouth 0.42 4.01 2.68 Greenock 99 Dalrymple Street 11.81 5.59 6.63 Custom House Greenock 0.88 2.38 2.73 Hamilton 1 Barrack Street 15.04 16.89 17.12 Hawick Crown Building Hawick 13.52 0.40 0.52 Inverness Longman House 0.70 0.31 1.21 River House 6.82 8.75 4.42 Irvine Marress House 4.60 5.91 3.02 Kirkcaldy 26 Victoria Road 4.11 7.53 12.48 Lerwick Charlotte House 2.10 9.29 0.00 Livingston Almondvale Shopping Centre n/a 7.50 19.29 Barbara Ritchie House 8.04 16.12 14.65 Pentland House 16.56 13.49 11.00 Motherwell 43 Civic Square 7.31 6.06 10.22 Oban Mathieson House 0.00 0.00 0.00 Paisley Falcon Osprey and Vigilant House 5.52 7.46 8.88 Gilmour House 6.06 14.99 14.77 Perth 1 to 3 Water Vennel 4.19 12.77 4.21 Peterhead Keith House 2.80 5 22 15.51 Rothesay 9 King Street 1.33 1.80 0.34 Stirling 8 Spittal Street 21.58 16.86 13.76 Ullapool 24 West Argyll Street 0.00 0.00 0.00 Wick Government Buildings And Custom House 18.41 3.93 2.22 1 1 April 2009 to 30 November 2009. Notes: 1. Average working days lost are calculated as follows: 2007-08—Sick absence for each office, for April 2007 to March 2008. Divided by 12 month average staff in post (SiP) per office, using April 2007, October 2007 and March 2008 SiP. Result then multiplied by 12. 2008-09—Sick absence for each office, for April 2008 to March 2009. Divided by 12 month average staff in post per office, using April 2008, October 2008 and March 2009 SiP. Result then multiplied by 12. 2009-10—Sick absence for each office for April 2009 to November 2009. (November 2009 is the latest SA data held). Divided by eight month average staff in post per office, using April, October and November 2009 SiP. Result then multiplied by 12. 2. SiP data: This is based on three months staff in post data across each tax year which provides a realistic average per office.
HM Revenue and Customs is unable to provide the same data for 2005-06 and 2006-07 because data for staff on no pay as a result of sickness absence were not linked to office locations.
Answers received for publication 8 April 2010