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Defence Support Group

Volume 512: debated on Wednesday 30 June 2010

The following key targets have been agreed with the chief executives of the Defence Support Group (DSG) for the financial year 2010-11. They are designed to drive continued improvements in the agency’s performance and are as follows:

Defence Support Group (DSG)

KT1: Quality

Deliver an improved quality performance by achieving fewer than three attributable major customer concerns within DSG’s air business and implementing a new system to record “major” customer concerns for the land business and set a baseline against which future years’ targets can be set.

KT2: Financial Performance

To achieve at least a 3.5% return on capital employed.

KT3: Efficiency

To develop a phased DSG capacity and capability optimisation plan.

KT4: Delivery

To meet delivery targets as agreed with the customer:

(a) Air Business—to achieve 95% of customer programmes;

(b) Land Business—to meet customer agreed targets for delivery schedules on critical programme lines (94% September 2010, 94% December 2010 and 97% March 2011) and land load tasks (92% of urgent specified tasks, 85% of routine tasks).

Met Office

The Ministry of Defence plans shortly to release information on Met Office financial year 2010-11.