I am pleased to place in the Library of the House, the Ministry of Defence’s formal response to the Service Complaints Commissioner’s (SCC) second annual report on the fairness, effectiveness and efficiency of the service complaints system.
The MOD accepts the SCC’s 10 new recommendations, three updated recommendations and two new objectives. The formal response sets out how the MOD proposes to address the recommendations and what we will be doing in the coming months.
Progress made against the recommendations in the 2008 annual report has done much to improve awareness of the service complaints process and brought some important organisational change. We shall maintain and build on that progress in the coming year as we address the recommendations in the 2009 report, further improving on our current system and increasing confidence in it among our service personnel.