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Companies House

Volume 526: debated on Wednesday 30 March 2011

I have set Companies House the following targets for the year 2011-12:

Public Target

New Target

Customer

Customer Satisfaction (Quarterly)

86%

Accounts compliance rate—soft

98%

Resolve complaints within five days

98%

Service availability of Web filing

99.5%

Service availability of WebCHeck and Companies House Direct

99.5%

Search customers can access requested documents within 60 seconds

98%

To increase the proportion of transactions that can be filed electronically (by end March 2012)

92%

CEO to respond to all letters from MPs delegated to him to reply within 10 working days of receipt

100%

Process

Electronic transactions received are available to view on the public record within 72 hours

98%

Images placed on Companies House image system are legible and complete

99.5%

To achieve an electronic filing target for accounts by year end

50%

To achieve an electronic filing target for all transactions apart from accounts by year end

78%

Reduce carbon emission rating of Companies House headquarters building by 10% by end of March 2012

10%

People

Average work days lost per person

<10

Finance

To achieve taking one year with another, a 3.5% average rate of return based on the operating surplus expressed as a percentage of average net assets

3.5%

Efficiency—saving on operational costs (year 1 of a new 3-year target)*

5%

Payment of invoices within five days of receipt (new target: December 2010)

80%

* This is a new three-year target to achieve by 2013-14 a reduction, in real terms, of 15% compared to 2010-11 in the operational monetary cost of the registry per company on the register.