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Service Complaints Commissioner

Volume 542: debated on Tuesday 20 March 2012

I am pleased to lay before Parliament today the Service Complaints Commissioner’s fourth annual report on the fairness, effectiveness and efficiency of the service complaints system.

The independent oversight and scrutiny of the system provided by the commissioner continue to help us improve further the manner in which we handle complaints. I and the service chiefs value this contribution and are committed to ensuring we have a complaints system in which service personnel and their families have confidence.

The Ministry of Defence and the services continue to work closely with the commissioner, and I am pleased that this report acknowledges the changes we have made to the system over the last 12 months and the further improvements planned for 2012. We are not complacent and are committed to continuous improvement.

I will provide a formal response to the commissioner once I and the services have had time to consider fully the findings of the report and the recommendations made.