My hon. Friend the Parliamentary Under-Secretary of State, Department for Communities and Local Government, Baroness Hanham, has made the following written ministerial statement:
I am today announcing that key performance targets have been agreed for the Queen Elizabeth II Conference Centre for the period 1 April 2012 to 31 March 2013.
The agency’s principal financial target for 2012-13 is to achieve a minimum dividend payment to the Department for Communities and Local Government of £2.25 million as proposed in the business plan for the year.
The agency also has the following targets to achieve:
A minimum 64% occupancy of its rooms based on a theoretical full occupancy revenue of £9,680,970;
Overall score for value for money satisfaction of greater than 90%;
The number of complaints received to be less than 2 per 100 events; and
An average response time when answering complaints of less than four working days.